A recovery audit was recently commissioned on Florida-based Lake Worth Utilities' commercial electric and water accounts after an internal audit uncovered nearly $300,000 in unbilled charges, according to the Orlando Sentinel.
The audit, which is expected to take two months, will cover approximately 3,500 commercial electric and 1,100 commercial water accounts.
In a recent memo to the city commission, utilities director Rebecca Mattey suggested that the billing problems could be related to improper meter sizes and the incorrect rate class categorization of commercial accounts.
"There are some real billing issues that have been going on for quite some time," she said in an email quoted by the news source. "[Additionally], recent staff turnover as well as mounting customer complaints have led to the determination that a stopgap measure is needed for customer service office management."
City Manager Susan Stanton also called for a residential field audit in order to identify the businesses and homeowners stealing power from the city.
The city commission recently discussed reducing the public utility tax charged to Lake Worth Utilities customers from 10 percent to 8 percent, according to the Palm Beach Post.